Responsible Disclosure

At Caribou Coffee, the security of our systems is a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we want to know about it so we can take steps to address it as quickly as possible. We ask that you to help us better protect our customers and our systems.

Please do the following:

  • E-mail your findings to Encrypt your findings using our PGP key* to prevent this critical information from falling into the wrong hands and provide a valid email address for correspondence
  • Do not take advantage of the vulnerability or problem you have discovered, for example, by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people’s data
  • Do not reveal the problem to others until it has been resolved
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties
  • Do provide sufficient information to reproduce the problem, so we are able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
  • Include the vulnerability rating taxonomy (as managed by Bugcrowd). Note: Although all reports are appreciated, only reports of P4 or greater will be addressed.

Our commitment:

  • We will respond to your report within 5 business days with our evaluation of the report and an expected resolution time frame
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report
  • We will handle your report with strict confidentiality and not pass on your personal details to third parties without your permission
  • We will keep you informed of the progress towards resolving the problem
  • In public communications concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
  • As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report. The minimum reward will be a $50 gift card.

We strive to resolve all problems as quickly as possible and we would like to play an active role in the ultimate publication of the problem after it is resolved.

* PGP Fingerprint is E100 CBA4 DE75 05BF 8986 5E5D A1A9 21BF 3DB6 BF4B.