Unfortunately, the reward for a free bag of beans or K-Cup® Pods can only be redeemed at participating U.S. Caribou Coffee locations. 

If you do not have any activity or “check-ins” during the six-month period, your account is not considered active, and you will not receive a free birthday drink. 

Yes, Caribou Perks members will receive a free beverage, any size that is valid for up to 7 days. The perfect way to celebrate your Birthday week. 

The best way to track your points and manage your rewards is via Caribou Coffee® app or within the “Your Rewards” section of visit www.cariboucoffee.com.  You will receive an email or a mobile message if you have opted in as communication preferences to inform you of the reward.  

Usually, you will have 14 days to redeem, but keep in mind that the expiration date of the reward can vary based on the promotion. In order to see the exact date, make sure you have the Caribou Coffee app or have opted into email notifications, so you know how long you have to redeem. 

Caribou Perks members can earn Rewards by redeeming their Points. Rewards can be redeemed at 25 points, 50 points, 75 points, 100 points, 200 points, or 300 points. The more you visit and check in, and the more you buy, the more points you’ll earn towards rewards. Visit. Check In. Earn. Repeat. It’s that easy. 

The points you redeemed the reward for will be deducted from your account balance. However, the reward will still be in your account and can be used up to 14 days (about 2 weeks) after you redeemed your points for the reward. 

You will be able to see your points balance on the Caribou Coffee® app, within your account on CaribouCoffee.com, and if you are opted into email. 

If you don’t have any activity or a “Check-in” in your Caribou Perks account for six months, the points in your account (no matter when they were earned) will expire and will no longer be available for redemption. 

“Activity” is defined as a check-in/visit or a reward redemption in a Caribou Coffee store in the U.S. or CaribouCoffee.com 

Caribou Perks members will earn 2 points for every $1 spent on purchases at participating U.S. Caribou Coffee locations when they “check-in” and pay with their Caribou Coffee app or order ahead with the Caribou Coffee app. Caribou Perks members will earn 1 point for every $1 spent for checking in at the register or drive-thru and using cash or credit/debit card to pay.  Plus, as a Perks member, you can now earn an extra bonus point per $1 spent when you visit after 2 p.m. (local store time). This does not include the purchase of gift cards or eGift cards. 

If you are trying to create a new Caribou Perks account, but are receiving an error message, please reach out to our Guest Relations team at 1.888.227.4268 from the phone number you want tied to your Caribou Perks account.

From the homepage of the Caribou Coffee app, select the three stacked lines in the upper left-hand corner, then navigate to “Update Profile” (pencil icon next to your account name at the top of the screen).  You can also update your account within Account details of CaribouCoffee.com. 

If you are attempting to log into your Caribou Perks account and can’t remember your password you can reset your password from the login screen. The Caribou Coffee app will email you to reset your password for security purposes. If you are already logged into the app, you can change or update your password from the “Update Profile” section of My Account. If you are still having trouble, please reach out to the Guest Relations team.

Please contact our Guest Relations team via [email protected], by calling 1.888.227.4268 or via chat. Please give them the details of your visit (e.g. what store, the date and your ticket amount). 

A “check-in” is when a Caribou Perks member identifies themselves by showing the store team member the barcode on the Caribou Coffee app, ordering ahead in the Caribou Coffee app, or when a member provides their phone number at the register prior to purchase. It is also considered a “Check-in” when a member successfully checks out on CaribouCoffee.com while signed into their Caribou Perks account. 

Yes. You will need to use the Caribou Coffee app or the website to redeem points for things like complimentary beverages, food, discounts and more. To do this, just view “Rewards” in the app or access “My Account” on CaribouCoffee.com.