Terms of Use

Caribou Gift Card Terms and Conditions of Use

Acceptance
By using the Caribou Coffee Gift Card, you are specifically agreeing to these terms and conditions as may be amended or modified by Caribou Coffee at any time without notice.

Purchasing a Gift Card
You can purchase a Caribou Gift Card at participating Caribou Coffee locations or by calling 1.888.CARIBOU. Caribou Gift Cards may only be purchased in exchange for cash or by credit card. Caribou Coffee does not accept checks for gift card purchases.

Reloading Your Gift Card
You can reload your Caribou Gift Card at www.cariboucoffee.com or at participating Caribou Coffee locations. If you want to reload your gift card online, simply register your Caribou Coffee gift card by following the online instructions. We also provide an online automatic reload process if you choose to link your gift card to a credit card.

To reload your Caribou Gift Card at a participating Caribou Coffee location, simply present the card to the cashier along with cash or a credit card as payment for the requested reload amount.

Balance Statement
Caribou Coffee does not send gift card statements. To check the balance go to www.cariboucoffee.com and follow the instructions, call 1.888.CARIBOU, or go to a participating Caribou Coffee location.

Use of Card
The Caribou Gift Card may only be used for purchases of goods and services at participating Caribou Coffee locations and online at www.cariboucoffee.com.

The majority of Caribou Coffee locations accept gift cards. However, there are a few locations that due to legal and contractual restrictions may not.

Caribou Coffee reserves the right to decline to accept any Caribou Gift Card if Caribou Coffee reasonable believes that the use is unauthorized or otherwise illegal.

The Caribou Gift Card is not a credit card and does not represent a bank deposit and is therefore not insured under the banking regulations of any jurisdiction.

Expiration Dates and Non-Use Service Fees
A Caribou Gift Card does not expire and Caribou Coffee does not charge any non-use service fees.

Caribou Coffee as allowed by law reserves the right to charge a service fee for unique services that may be requested by a gift card user.

Protecting the Balance of Your Gift Card
The Caribou Gift Card can be used like cash at participating Caribou Coffee locations, online at www.cariboucoffee.com or by calling 1.888.CARIBOU. To protect the unused balance of the gift card, register your card at www.cariboucoffee.com by following the online instructions. If your card is lost, stolen or destroyed, contact us at 1.888.CARIBOU immediately and we will gladly replace any registered gift card as well as the balance remaining on the card at the time you give us notice. Once you give us notice, we will issue to you a new gift card and freeze the lost, stolen or destroyed card so that it will no longer be of value.

Disclaimer of Liability
CARIBOU COFFEE MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THE CARIBOU COFFEE GIFT CARD, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR THAT THE GIFT CARD WILL ALWAYS BE ACCEPTED. IN THE EVENT CARIBOU COFFEE IS FOUND LIABLE, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES, NOT TO EXCEED THE LAST BALANCE ON THE CARIBOU COFFEE GIFT CARD. CARIBOU COFFEE SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR THE USE OF THE CARIBOU COFFEE GIFT CARD, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CARIBOU COFFEE SHALL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY REASON OF ANY CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF CARIBOU COFFEE.

Disputes, Choice of Law and Venue
Any disputes with regard to the Caribou Gift Card shall be governed by the laws of the State of Minnesota without regard to any conflict of law rules. The venue of any dispute shall be in any court of competent jurisdiction in the State of Minnesota. By using the Caribou Gift Card you agree that the Caribou Gift Cards are deemed purchased and issued from the State of Minnesota.

Privacy
The Caribou Coffee Privacy Policy found elsewhere on www.cariboucoffee.com is hereby incorporated by reference.

Modifications
Caribou Coffee reserves the right amend, modify or change in any fashion the terms and conditions of use of the Caribou Gift Card.

Caribou Perks Program Terms and Conditions of Use – Updated 2/12/18

Caribou Perks is a customer loyalty program, which rewards customers for making purchases or participating in other qualifying activities and is offered at participating Caribou Coffee Company, Inc. ("Caribou Coffee") locations, its affiliates, our/their franchisee locations pursuant to these Program Terms and Conditions of Use (“Program Terms”). Your registration for the Caribou Perks program (“Program”) indicates your acceptance of and adherence to all of these Program Terms. Be sure to check these Program Terms (posted at www.caribouperks.com) periodically for updates, as your continued membership in the Caribou Perks Program signifies your acceptance of any changed items.

Caribou Perks Program Overview
The Program allows any customer who has successfully registered for the Program as described below (“you,” “your,” “they,” their” or “member”) to earn 2 points per U.S. dollar on eligible purchases. “Eligible purchases” are limited to all in-store transactions in the United States with the exception of purchases of gift cards; purchases at certain non-traditional franchise locations such stadiums, airports, hospitals and college campuses; taxes; and online transactions, and are subject to change in Caribou Coffee’s sole discretion.

A customer can register for the Program within the Caribou Coffee mobile application (“App”), online at www.caribouperks.com or in-store at participating Caribou Coffee locations. For additional help, please call 1.888.CARIBOU (1.888.227.4268) weekdays from 8:00 a.m. – 4:00 p.m. CT.

To earn complimentary beverages or other rewards based on making eligible purchases (“Rewards”), you must check-in at the register via the App, registered phone number, or registered Caribou Card. Points can be redeemed for Rewards at participating Caribou Coffee locations. To redeem points for a Reward, a member must select an eligible Reward within their account on the App or online via www.caribouperks.com and have the correct number of points available in their account. Once a Reward is selected, a member will have 14 days to use the Reward in a participating Caribou Coffee location. If a member accumulates 120 points, they will automatically receive a complimentary beverage Reward in their account that must be used within 14 days and their points balance will return to zero.

If you have no activity on your Perks account for six (6) months, the points in your account (no matter when they were earned) will expire and will no longer be available for redemptions. “Activity” is defined as a check-in/visit or a Reward redemption at a participating Caribou Coffee location in the U.S. If you check in again after being inactive for six months or more, you will continue to be a member, but your point balance will start again at zero points.

A customer must (1) be a lawful resident of one of the 50 states of the U.S., the District of Columbia or Puerto Rico; (2) be] at least 13 years of age at the time of registration; (3) have an email address that is used only by the customer; and (4) represent only himself/herself as an individual (such that any corporations, groups, associations, or other commercial customers and others accumulating points to resell Rewards are not eligible) to register for and participate in the Program. Only one Caribou Card per person. Redemption of Rewards is based upon availability of the particular Reward in the store and you cannot substitute another type of Rewards for a selected but unavailable Reward. Partial redemption of Rewards is not allowed (i.e., two medium drinks Reward must be taken in a single transaction; a medium drink cannot be taken in two separate transactions). In the event of any dispute, Caribou Coffee’s determination of the size or quantity of the Reward shall be final. Unused earned Rewards (if you have any) will be identified on your account page at http://www.caribouperks.com or on the App. You are not obligated to accept or utilize any Rewards. Rewards will be deemed forfeited if not used within allotted time frame.

Rewards are subject to change or substitution without notice. Neither points nor Rewards (1) may be redeemed or exchanged for cash, any cash equivalent or any other products, or combined with other discounts or coupons; (2) have any fixed value; (3) are transferable; or (4) may be used as payment of any obligation to Caribou Coffee.

Your username and password are for your personal use only. You are responsible for maintaining the security and confidentiality of your Caribou Card and your account, username and password, and you agree to be responsible for all activities that occur with your Caribou Card and under your account, username, and/or password. Neither Caribou Coffee nor its service providers are responsible for use of your Caribou Card or user name or password without your permission.

You authorize Caribou Coffee to contact you via email or postal mail with Program administrative or transactional information both during your participation in the Program and after your participation has ended. You also authorize Caribou Coffee to contact you by email or postal mail about Caribou Coffee related promotions, special offers, discounts or contests. Neither Caribou Coffee nor its service providers are responsible for undeliverable, lost, returned or misdirected emails or other correspondence related to your account.

Some Program options are only available if you utilize corresponding Program features (for example, Rewards only appear on your account page at http://www.caribouperks.com if you create an account page).

Caribou Coffee reserves the right to terminate or change the Program, including these Program Terms, at any time without notice. Caribou Coffee may conduct test programs from time to time in certain markets which may have additional/different terms than those described in these Program Terms. Caribou Coffee has no obligation to expand or continue any test or the Program, and may discontinue the Program at any time. Rewards may not be capable of being earned or redeemed if unexpected technical difficulties arise. Caribou Coffee has no responsibility to retroactively apply Rewards. Caribou Coffee is not responsible for undeliverable, lost, returned, or misdirected emails or other correspondence, or for use of your Caribou Card or Rewards issued, without your permission. The Program is only valid in the United States.

Information We Collect and How We Use It
See the Caribou Coffee privacy policy as amended from time to time at http://www.cariboucoffee.com/footer-folder/privacy.

Contact Us
Please notify us immediately of a lost or stolen Caribou Card, if you need to update or verify your personal information, to remove your personal information from our active database (This will be completed as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting or other valid legal or business reasons. Please note that we will not remove your historical usage information .), or if you have questions related to privacy by visiting our website caribouperks.com, contacting us by email at customerrelations@cariboucoffee.com or writing to us at Customer Service, Caribou Coffee Company, 3900 Lakebreeze Avenue North, Minneapolis, MN 55429.

Other Terms

Your Right to Terminate Your Participation in the Program: You may terminate your participation in the Program by discontinuing checking in at Caribou Coffee locations or use of your Caribou Card. Your participation in the Program may be discontinued by us in connection with actual or suspected unauthorized or fraudulent use of the Program or Caribou Card or violation of these Program Terms.

Caribou Coffee’s Remedies: Caribou Coffee reserves the right to seek all remedies available at law and in equity for violations of any of these Program Terms, including suspending or blocking your access to your Caribou Card or your account. Caribou Coffee has the right to deactivate an account if not used for one (1) year.

No Representations, Warranties, or Conditions: Caribou Coffee, its affiliates, ours/their franchisees, and suppliers make no representations, warranties or conditions of any kind, express or implied, with respect to the Program, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Caribou Coffee does not represent or warrant that your Caribou Card will always be accessible or accepted or that your account will always be accessible.

Limitation of Liability: In the event that Caribou Coffee, its affiliates, our/their franchisees, and/or suppliers are found liable to you for any reason, you shall only be entitled to recover actual and direct damages and such damages shall not exceed $100. Caribou Coffee and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with the Program, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Caribou Coffee or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of your Perks account or Caribou Card through accident, misuse, or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control.

No Liability for Third-Party Partners: Caribou Coffee may engage third-party partner companies to provide certain Rewards benefit services. Caribou Coffee is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services). NEITHER CARIBOU COFFEE NOR ITS AFFILIATES WILL BE LIABLE FOR ANY ACTS, ERRORS, OR OMISSIONS OF ANY THIRD PARTY OR PROGRAM PARTNER OR ANY PARTNER’S LOYALTY OR REWARDS PROGRAM.

Restrictions of State Law:The laws of certain states or other jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in these Program Terms. In any such jurisdiction, our liability is limited to the greatest extent permitted by law.

Indemnification: By participating in the Program, you agree to release Caribou Coffee Company, Inc. and all of its affiliates, subsidiaries, franchisees, vendors and suppliers, and each of their officers, directors, employees and agents from any and all liability, loss or damage incurred through your participation in the Program including but not limited to the earning of Rewards or badges, and the receipt, possession, use and/or misuse of any Reward.

Governing Law: These Program Terms and any disputes arising under or related to them will be governed by United States federal law and the laws of the State of Minnesota, without reference to its conflict of law principles.

Dispute Resolution and Venue: Any dispute, claim or cause of action regarding the Caribou Card, the App, the Perks account, Rewards, or the Program or the operation or use thereof, shall be brought individually, without resort to any form of class or collective action, and without joinder or consolidation of claims of third parties, in federal or state court in Hennepin County, Minnesota.

Force Majeure: Caribou Coffee is not responsible or liable to you, or any person claiming through you, for failure to supply or fulfill an award, benefit or points in the Program in the event the Program or its operations are affected by any acts of god, any action, regulation, order, or request by any governmental or quasi-governmental entity, equipment failure, actual threatened terrorist acts, weather, natural phenomenon, war (declared or undeclared), fire, embargo, labor dispute or strike, labor or material shortage, transportation, interruption of any kind, civil disturbance, insurrection, riot, or any laws, rules, regulations or orders or other action adopted or taken by any national, federal, state, provincial, or local government authority, or any other cause, whether or not specifically mentioned above. Law Enforcement/Government Requests: You agree that nothing contained in these Program Terms prevents Caribou Coffee from complying with aw enforcement or governmental requests or requirements relating to your participation in the Program or information provided to or gathered by Caribou Coffee with respect to such participation.

Program Void: The Program is void where prohibited by federal law. If any provision of these Program Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Program Terms, which will otherwise remain in full force and effect.

Entire Agreement: These Program terms constitute the entire and exclusive agreement between you and Caribou Coffee with respect to the Program. These Program Terms supersede all prior or contemporaneous communications, agreements, advertising, and proposals, whether electronic, oral, or written, with respect to the Program or any other version of a customer loyalty program from Caribou Coffee or a Caribou Coffee affiliate. Both you and Caribou Coffee acknowledge that neither you nor Caribou Coffee has been induced to enter into these Program Terms by any representations or promises not specifically stated in these Program Terms.

Precedence; Waiver; Interpretation: If and to the extent that there is any conflict among or between the Program site or other Program marketing materials and these Program Terms, the language in these Program Terms will control. Caribou Coffee’s failure to or decision not to enforce any provision in these Program Terms will not constitute a waiver of that or any other provision. The invalidity or unenforceability of any provision of these Program Terms will not affect the validity or enforceability of any other provision.

Information We Collect and How We Use It
See the Caribou Coffee Company, Inc. privacy policy as amended from time to time at http://www.cariboucoffee.com/footer-folder/privacy.

Contact Us
Please notify us immediately of a lost or stolen member card, if you need to update or verify your personal information, to remove your personal information from our active database (This will be completed as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons. Please note that we will not remove your historical usage information.), or if you have questions related to privacy by visiting our website caribouperks.com, contacting us by email at customerrelations@cariboucoffee.com or writing to us at Customer Service, Caribou Coffee Company, 3900 Lakebreeze Avenue North, Minneapolis, MN 55429.

Other Terms
You may terminate your participation in the Program by discontinuing your use of the Caribou Card. Your participation in the Program may be discontinued by us in connection with actual or suspected unauthorized or fraudulent use of the Program, Caribou Card or violation of these Program terms. Caribou Coffee reserves the right to seek all remedies available at law and in equity for violations of any of the Program terms, including suspending or blocking your access to your Caribou Card. Caribou Coffee has the right to inactive an account if not used for 1 year.

Caribou Coffee, its affiliates, ours/their franchisees, and suppliers make no representations, warranties or conditions of any kind, express or implied, with respect to the Program, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Caribou Coffee does not represent or warrant that Caribou Card will always be accessible or accepted.

In the event that Caribou Coffee, its affiliates, our/their franchisees, and/or suppliers are found liable to you for any reason, you shall only be entitled to recover actual and direct damages and such damages shall not exceed $100. Caribou Coffee and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with the Program, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Caribou Coffee or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of your Program account or Caribou Card through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control.

The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in these Program Terms. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

By participating in the Caribou Perks program, you agree to release Caribou Coffee Company, Inc. and all of its affiliates, subsidiaries, franchisees, vendors and suppliers, and each of their officers, directors, employees and agents from any and all liability, loss or damage incurred through your participation in the Caribou Perks program including but not limited to the earning of Caribou Perks rewards & badges, and the receipt, possession, use and/or misuse of any reward.

These Program Terms and any disputes arising under or related to them will be governed by United States federal law and the laws of the State of Minnesota, United States, without reference to its conflict of law principles.