Terms of Use

Caribou Gift Card Terms and Conditions of Use

Acceptance
By using the Caribou Coffee Gift Card, you are specifically agreeing to these terms and conditions as may be amended or modified by Caribou Coffee at any time without notice.

Purchasing a Gift Card
You can purchase a Caribou Gift Card at participating Caribou Coffee locations or by calling 1.888.CARIBOU. Caribou Gift Cards may only be purchased in exchange for cash or by credit card. Caribou Coffee does not accept checks for gift card purchases.

Reloading Your Gift Card
You can reload your Caribou Gift Card at www.cariboucoffee.com or at participating Caribou Coffee locations. If you want to reload your gift card online, simply register your Caribou Coffee gift card by following the online instructions. We also provide an online automatic reload process if you choose to link your gift card to a credit card.

To reload your Caribou Gift Card at a participating Caribou Coffee location, simply present the card to the cashier along with cash or a credit card as payment for the requested reload amount.

Balance Statement
Caribou Coffee does not send gift card statements. To check the balance go to www.cariboucoffee.com and follow the instructions, call 1.888.CARIBOU, or go to a participating Caribou Coffee location.

Use of Card
The Caribou Gift Card may only be used for purchases of goods and services at participating Caribou Coffee locations and online at www.cariboucoffee.com.

The majority of Caribou Coffee locations accept gift cards. However, there are a few locations that due to legal and contractual restrictions may not.

Caribou Coffee reserves the right to decline to accept any Caribou Gift Card if Caribou Coffee reasonable believes that the use is unauthorized or otherwise illegal.

The Caribou Gift Card is not a credit card and does not represent a bank deposit and is therefore not insured under the banking regulations of any jurisdiction.

Expiration Dates and Non-Use Service Fees
A Caribou Gift Card does not expire and Caribou Coffee does not charge any non-use service fees.

Caribou Coffee as allowed by law reserves the right to charge a service fee for unique services that may be requested by a gift card user.

Protecting the Balance of Your Gift Card
The Caribou Gift Card can be used like cash at participating Caribou Coffee locations, online at www.cariboucoffee.com or by calling 1.888.CARIBOU. To protect the unused balance of the gift card, register your card at www.cariboucoffee.com by following the online instructions. If your card is lost, stolen or destroyed, contact us at 1.888.CARIBOU immediately and we will gladly replace any registered gift card as well as the balance remaining on the card at the time you give us notice. Once you give us notice, we will issue to you a new gift card and freeze the lost, stolen or destroyed card so that it will no longer be of value.

Disclaimer of Liability
CARIBOU COFFEE MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO THE CARIBOU COFFEE GIFT CARD, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR THAT THE GIFT CARD WILL ALWAYS BE ACCEPTED. IN THE EVENT CARIBOU COFFEE IS FOUND LIABLE, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES, NOT TO EXCEED THE LAST BALANCE ON THE CARIBOU COFFEE GIFT CARD. CARIBOU COFFEE SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR THE USE OF THE CARIBOU COFFEE GIFT CARD, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CARIBOU COFFEE SHALL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY REASON OF ANY CIRCUMSTANCES BEYOND THE REASONABLE CONTROL OF CARIBOU COFFEE.

Disputes, Choice of Law and Venue
Any disputes with regard to the Caribou Gift Card shall be governed by the laws of the State of Minnesota without regard to any conflict of law rules. The venue of any dispute shall be in any court of competent jurisdiction in the State of Minnesota. By using the Caribou Gift Card you agree that the Caribou Gift Cards are deemed purchased and issued from the State of Minnesota.

Privacy
The Caribou Coffee Privacy Policy found elsewhere on www.cariboucoffee.com is hereby incorporated by reference.

Modifications
Caribou Coffee reserves the right amend, modify or change in any fashion the terms and conditions of use of the Caribou Gift Card.

Caribou Perks Program Terms and Conditions of Use

Caribou Perks Program Rules
Caribou Perks is a customer loyalty program, which rewards customers for making purchases or participating in other qualifying activities and is offered at participating Caribou Coffee Company, Inc. ("Caribou Coffee") locations, its affiliates, our/their franchisee locations pursuant to these terms and conditions. Your participation in the Caribou Perks program indicates your acceptance of and adherence to all of these terms and conditions. Be sure to check these Program Terms periodically for updates, as your continued participation in the Caribou Perks Program signifies your acceptance of any changed items.

Caribou Perks Program Overview
The Caribou Perks program (“Program”) allows you to receive certain rewards (“Rewards”) on a periodic basis, which may not be identified to you in advance.

You can register for the program in-store at participating Caribou Coffee locations, online at www.caribouperks.com or by texting “Enroll” to 65017. Text STOP to 65017 to cancel. You will be unsubscribed from our SMS text messaging service immediately and will not receive and additional messages unless you re-register. Text HELP to 65017 for HELP. For additional help, please call 1.888.CARIBOU (1.888.227.4268) weekdays from 8:00 a.m. – 4:00 p.m. CT. Up to 30 messages/month. Message and data rates may apply.

To earn Rewards, you must check-in at the register via phone number or registered Caribou Card. The number, type and frequency of Rewards are based upon a number of factors, each subject to change, including without limitation, volume and type of purchases at participating Caribou Coffee locations, member card usage, type and amount of personal information provided (for example, email address), and type and amount of participation in and/or interaction with Caribou Coffee team members or other programs and/or applications (for example, surveys).

You must be at least 13 years of age to participate in the Program. Only one member card per person. Redemption of Rewards is based upon availability in the store and cannot be substituted. Partial redemption of Rewards is not allowed (i.e., two medium drinks reward must be taken in a single transaction; a medium drink cannot be taken in two separate transactions). In the event of any discrepancy, Caribou Coffee’s determination of the size of the reward shall be final.

Unused earned rewards will be identified on your account page (if you have one) at http://www.caribouperks.com. You are not obligated to accept or utilize any rewards. Rewards will be deemed forfeited if not used within allotted time frame. Rewards are subject to change or substitution without notice. Rewards may not be exchanged for cash, any cash equivalent or any other products, or combined with other discounts or coupons.

Your username and password are for your personal use only. You are responsible for maintaining the security and confidentiality of your Caribou Card and your account, username and password, and you agree to be responsible for all activities that occur with your Caribou Card and under your account, username and/or password.

Neither Caribou Coffee nor its service providers are responsible for undeliverable, lost, returned or misdirected emails or other correspondence related to your account, or for use of your Caribou Card or your user name or password without your permission.

Some Program options are only available if you utilize corresponding Program features (for example, rewards only appear on your account page at http://www.caribouperks.com if you create an account page).

Caribou Coffee reserves the right to terminate or change the Program, including these Program Terms, at any time without notice. Caribou Coffee may conduct test programs from time to time in certain markets which may have additional/different program terms than those described here. Caribou Coffee has no obligation to expand or continue any test or the Program, and may discontinue the Program at any time. Rewards may not be earned or redeemed if unexpected technical difficulties arise. Caribou Coffee has no responsibility to retroactively apply rewards. Caribou Coffee is not responsible for undeliverable, lost, returned or misdirected emails or other correspondence, or for use of your Caribou Card or rewards issued, without your permission. Valid only in the United States.

Information We Collect and How We Use It
See the Caribou Coffee Company, Inc. privacy policy as amended from time to time at http://www.cariboucoffee.com/page/1/privacy.jsp.

Contact Us
Please notify us immediately of a lost or stolen member card, if you need to update or verify your personal information, to remove your personal information from our active database (This will be completed as soon as reasonably possible, unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons. Please note that we will not remove your historical usage information.), or if you have questions related to privacy by visiting our website caribouperks.com, contacting us by email at customerrelations@cariboucoffee.com or writing to us at Customer Service, Caribou Coffee Company, 3900 Lakebreeze Avenue North, Minneapolis, MN 55429.

Other Terms
You may terminate your participation in the Program by discontinuing your use of the Caribou Card. Your participation in the Program may be discontinued by us in connection with actual or suspected unauthorized or fraudulent use of the Program, Caribou Card or violation of these Program terms. Caribou Coffee reserves the right to seek all remedies available at law and in equity for violations of any of the Program terms, including suspending or blocking your access to your Caribou Card. Caribou Coffee has the right to inactive an account if not used for 1 year.

Caribou Coffee, its affiliates, ours/their franchisees, and suppliers make no representations, warranties or conditions of any kind, express or implied, with respect to the Program, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. Caribou Coffee does not represent or warrant that Caribou Card will always be accessible or accepted.

In the event that Caribou Coffee, its affiliates, our/their franchisees, and/or suppliers are found liable to you for any reason, you shall only be entitled to recover actual and direct damages and such damages shall not exceed $100. Caribou Coffee and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with the Program, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall Caribou Coffee or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of your Program account or Caribou Card through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control.

The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in these Program Terms. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

By participating in the Caribou Perks program, you agree to release Caribou Coffee Company, Inc. and all of its affiliates, subsidiaries, franchisees, vendors and suppliers, and each of their officers, directors, employees and agents from any and all liability, loss or damage incurred through your participation in the Caribou Perks program including but not limited to the earning of Caribou Perks rewards & badges, and the receipt, possession, use and/or misuse of any reward.

These Program Terms and any disputes arising under or related to them will be governed by United States federal law and the laws of the State of Minnesota, United States, without reference to its conflict of law principles.