Customer Service Orders & Order Tracking FAQs

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Can't find the answer you're looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 8:00 a.m. - 4:00 p.m. CT, or send us an email.


My credit card is being declined. What can I do?

Make sure the billing address you enter matches that of the credit card you’re using. Caribou Coffee verifies the credit card billing address on all web transactions. Therefore, your billing address must match the credit card you’re using. However, your billing address may be different than your delivery address.

If any of your information is inaccurate, even if credit funds are available, please understand that we will not be able to accept the transaction.

If you are still experiencing difficulties, contact us at 1-888-227-4268 weekdays from 7:30 a.m. – 4:00 p.m. CT, or send us an email.

Orders & Order Tracking FAQs Questions

Contact Caribou Coffee

By Email

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By Phone

Call 1.888.CARIBOU (1.888.227.4268) Monday - Friday, 8:00 - 4:00 CT for:

  • Customer Service (Online orders, Caribou Gift Cards, Store locations)
  • Wholesale and Commercial Sales
  • Licensing
  • Corporate Office

By Mail

Caribou Coffee Company, Inc. 3900 Lakebreeze Avenue North Minneapolis, MN 55429

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