Customer Service Orders & Order Tracking FAQs

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Can't find the answer you're looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 8:00 a.m. - 4:00 p.m. CT, or send us an email.


Which shipping method should I choose?

The shipping method you should choose depends on you preferences, where you are shipping to and most importantly, how quickly you need your coffee!

USPS Priority
Delivery can occur Monday-Saturday, and most orders are delivered within 2-4 business days of leaving our door. Tracking is limited, but it will show when it left us and when it’s on it’s way to you. All military addresses and P.O. Boxes must ship using the US Postal Service Priority Mail.

5-10 business days
Deliver can occur Monday-Saturday, and most orders are delivered within 5-10 business days of leaving our door. You can watch the delivery progress on a daily basis with the tracking number we email you when the package ships.

2 business days
Delivery can occur Monday thru Friday, and orders are guaranteed to arrive two full business days after it leaves our door. Delivery status can be tracked on a daily basis with the tracking number, so you can keep an eye on your coffee!

1 business day
The fastest delivery possible! Delivery can occur Monday thru Friday, and the order is guaranteed to arrive the next business day after it leaves our door. Delivery status can be tracked with the tracking number we send you when it ships.

Orders & Order Tracking FAQs Questions

Contact Caribou Coffee

By Email

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Caribou Gift Cards (Lost Cards, etc.)
Online Orders
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By Phone

Call 1.888.CARIBOU (1.888.227.4268) Monday - Friday, 8:00 - 4:00 CT for:

  • Customer Service (Online orders, Caribou Gift Cards, Store locations)
  • Wholesale and Commercial Sales
  • Licensing
  • Corporate Office

By Mail

Caribou Coffee Company, Inc. 3900 Lakebreeze Avenue North Minneapolis, MN 55429

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