Customer Service Orders & Order Tracking FAQs
Can't find the answer you're looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 8:00 a.m. - 4:00 p.m. CT, or send us an email.
My credit card is being declined. What can I do?
Make sure the billing address you enter matches that of the credit card youÃ¢â‚¬â„¢re using. Caribou Coffee verifies the credit card billing address on all web transactions. Therefore, your billing address must match the credit card youÃ¢â‚¬â„¢re using. However, your billing address may be different than your delivery address.
If any of your information is inaccurate, even if credit funds are available, please understand that we will not be able to accept the transaction.
If you are still experiencing difficulties, contact us at 1-888-227-4268 weekdays from 7:30 a.m. Ã¢â‚¬â€œ 4:00 p.m. CT, or send us an email.
Orders & Order Tracking FAQs Questions
- What is the Coffee Club?
- How can I modify my Coffee Club selections?
- Is online ordering safe?
- Can I buy a Caribou Gift Card online?
- Why can't I put more than one than one item in my cart?
- I cannot log into my account. Why do I keep getting the login screen?
- When will my order ship?
- Which shipping method should I choose?
- How do you calculate shipping costs?
- Do you ship outside the United States?
- My credit card is being declined. What can I do?
- Can I get a catalog of Caribou Coffee merchandise?
- What payment types do you accept online?
- How do I split the order payment between my Caribou Gift Card and a credit card?