Customer Service Orders & Order Tracking FAQs
Can't find the answer you're looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 8:00 a.m. - 4:00 p.m. CT, or send us an email.
Which shipping method should I choose?
The shipping method you should choose depends on you preferences, where you are shipping to and most importantly, how quickly you need your coffee!
Delivery can occur Monday-Saturday, and most orders are delivered within 2-4 business days of leaving our door. Tracking is limited, but it will show when it left us and when it’s on it’s way to you. All military addresses and P.O. Boxes must ship using the US Postal Service Priority Mail.
5-10 business days
Deliver can occur Monday-Saturday, and most orders are delivered within 5-10 business days of leaving our door. You can watch the delivery progress on a daily basis with the tracking number we email you when the package ships.
2 business days
Delivery can occur Monday thru Friday, and orders are guaranteed to arrive two full business days after it leaves our door. Delivery status can be tracked on a daily basis with the tracking number, so you can keep an eye on your coffee!
1 business day
The fastest delivery possible! Delivery can occur Monday thru Friday, and the order is guaranteed to arrive the next business day after it leaves our door. Delivery status can be tracked with the tracking number we send you when it ships.
Orders & Order Tracking FAQs Questions
- What is the Coffee Club?
- How can I modify my Coffee Club selections?
- Is online ordering safe?
- Can I buy a Caribou Gift Card online?
- Why can't I put more than one than one item in my cart?
- I cannot log into my account. Why do I keep getting the login screen?
- When will my order ship?
- Which shipping method should I choose?
- How do you calculate shipping costs?
- Do you ship outside the United States?
- My credit card is being declined. What can I do?
- Can I get a catalog of Caribou Coffee merchandise?
- What payment types do you accept online?
- How do I split the order payment between my Caribou Gift Card and a credit card?