Customer Service Orders & Order Tracking FAQs
Can't find the answer you're looking for? Call us at 1-888-CARIBOU (888-227-4268) weekdays from 8:00 a.m. - 4:00 p.m. CT, or send us an email.
Can I buy a Caribou Gift Card online?
Yes, Caribou Gift Cards are available in our online store in amounts from $5 - $100. If you want to buy Caribou Gift Card(s) in amounts greater than $100, call 1-888-CARIBOU (1-888-227-4268). We're available Monday through Friday, 7:30 a.m. - 4:00 p.m. CT.
Placing a large order for Caribou Gift Cards? See if you're eligible for a discount. The following list breaks down the order amounts and discounts:
- $5,000.00-$9,999.00 receive 1% discount
- $10,000.00-$24,999.00 receive 2% discount
- $25,000.00-$49,999.00 receive 3% discount
- $50,000.00+ receive 5% discount
Call 1.888.CARIBOU (1.888.227.4268) to take advantage of these discounts.
Orders & Order Tracking FAQs Questions
- What is the Coffee Club?
- How can I modify my Coffee Club selections?
- Is online ordering safe?
- Can I buy a Caribou Gift Card online?
- Why can't I put more than one than one item in my cart?
- I cannot log into my account. Why do I keep getting the login screen?
- When will my order ship?
- Which shipping method should I choose?
- How do you calculate shipping costs?
- Do you ship outside the United States?
- My credit card is being declined. What can I do?
- Can I get a catalog of Caribou Coffee merchandise?
- What payment types do you accept online?
- How do I split the order payment between my Caribou Gift Card and a credit card?