Your Account
FAQ - Online Account

Is this site secure?

Caribou Coffee Company works proactively to safeguard your personal information. We use Secure Socket Layer (SSL) encryption, the industry standard for secure communications, to ensure that your personal information is protected as it passes over the Internet.

To make sure you are accessing our secure server during the checkout process, look at the lower left-hand corner of your browser. If you see a closed lock there, then SSL is active. To double-check for security, look at the URL or Address line at the top of your browser. If you have accessed our secure server, the first characters of the address should be "https."

Additionally, Caribou Coffee employs strict data security policies and procedures to protect your personal data after your order has been submitted.

If you still have any concerns about ordering online, you can contact Caribou Coffee Customer Service and place your order over the phone. We are available 7:30 am to 4:00 pm Monday – Friday.

How does Caribou Coffee protect my privacy?

We take great care to protect your personal information and do not share your information with anyone else. Read our Privacy Policy.

How can I edit my account information?

Log in to your online account and choose the appropriate menu option.

I forgot my password. What do I do?

If you forget your password you can request that a temporary password be sent to your email account.

Are passwords case sensitive?

Yes. Your password is case sensitive.

Can I reload my Caribou Gift Card online?

Yes, you can, if your gift card is registered online. Sign up for Auto Reload.